FAQ
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Please send us an email to info@phishop.com with your order number and a picture/video that shows the fault of the item you received. Please complete the a...
Wed, 3 Apr, 2019 at 5:14 PM
We are very sorry for this mistake! Please send an email to info@phishop.com with the name and amount of the missing item and the invoice/order number. Ple...
Wed, 3 Apr, 2019 at 5:16 PM
We are very sorry for the mix up! Please send an email to info@phishop.com with a picture of what you received and the invoice/order number. Please note t...
Wed, 3 Apr, 2019 at 5:16 PM
Unfortunately, we are not able to change your billing or shipping address after the payment has been received. Please always make sure that you check your...
Wed, 6 Nov, 2019 at 5:26 PM
No, unfortunately we cannot modify orders once they have been placed. We can only change any order that has not been sent and/or paid for yet (bank transfer...
Wed, 6 Nov, 2019 at 5:22 PM
The warranty for our Simplicity machines as well as for the PhiIon and the PhiLaser is one year. The warranty for our ZEN machine is two years. Please cont...
Wed, 3 Apr, 2019 at 5:17 PM
Unfortunately, you must be logged into your account when placing your order to be able to view the status of your order, but do not worry. All order updates...
Wed, 3 Apr, 2019 at 5:17 PM
When placing an order, the final total you see during checkout is in Euros. Once your bank pulls the funds, they will account for the current exchange rate....
Wed, 3 Apr, 2019 at 5:17 PM
Don't worry! Please ask your neighbors, if they accepted your order for you. If this is not the case, please contact the carrier directly (DHL Express...
Wed, 6 Nov, 2019 at 5:02 PM
We are sorry to hear that. Unfortunately, we have a strict no cancellation policy. If you have allergies or are sensitive to some cosmetic ingredients, we re...
Fri, 29 Mar, 2019 at 11:56 AM